1. Order Cancellation
Orders may be cancelled within 12 hours of purchase, provided the order has not yet been processed or dispatched.
Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please email:
info@cacaodee.com
Include your order number in the subject line.
Approved cancellations will be refunded to the original payment method within 5–10 business days.
2. Returns (Food & Consumable Products)
Due to food safety and hygiene regulations, we are unable to accept returns of opened or used products.
However, we will gladly replace or refund your order if:
The product arrives damaged
The wrong item was sent
The packaging is defective
The product is expired upon delivery
You must notify us within 24 hours of receiving your order and provide:
Your order number
Clear photos of the product and packaging
A brief description of the issue
Email: info@cacaodee.com
3. Damaged During Delivery
If your parcel arrives visibly damaged:
Take photos immediately.
Keep all packaging.
Contact us within 24 hours.
We will assess and arrange a replacement or refund where appropriate.
4. Refunds
Once approved, refunds will be processed to the original payment method.
Processing time:
Bank Transfer: 3–7 business days
Credit/Debit Card: 5–10 business days
PromptPay: 3–5 business days
Shipping fees are non-refundable unless the issue was caused by us.
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5. Non-Returnable Items
For safety reasons, we cannot accept returns on:
Opened food products
Used sachets
Sale or promotional items
Orders shipped outside Thailand
6. Contact Us
If you have any concerns, please contact:
Email: info@cacaodee.com
We are committed to ensuring a fair and transparent shopping experience.
